US Senate to hold hearing of Ticketmaster's disastrous Taylor Swift ticket sale

By Ellen James November 24, 2022
Taylor Swift apologised to fans for their horrific experience of ticket purchases 

A US Senate antitrust panel will hold a hearing after the disastrous sale of Taylor Swift’s Eras tour tickets.

Following a massive breakdown in service after tickets went live, senators Amy Klobuchar and Mike Lee announced that there will be a hearing which will zero in on TicketMaster and the lack of competition in the industry, bringing in witnesses after a confirmed later date.

Taylor responded to the fiasco in a statement, saying: "Well. It goes without saying that I’m extremely protective of my fans. We’ve been doing this for decades together and over the years, I’ve brought so many elements of my career in house.

"I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do.

"It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.

"There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.

"I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could,

"It’s truly amazing that 2.4million people got tickets, but it really p***es me off that a lot of them feel like they went through several bear attacks to get them.

"And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs.

"Thank you for wanting to be there. You have no idea how much that means," she concluded. 

Meanwhile Live Nation shared a lengthy statement clarifying that it takes its responsibilities under the antitrust laws seriously and does not engage in behaviors that could justify antitrust litigation, let alone orders that would require it to alter fundamental business practices.’

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